How can we help you?
ABOUT YOUR REPAIR WITH FÓNFIX:
Yes, we carry out warranty repair services for all the major mobile device manufacturers.
Yes, we can process Apple warranty devices onsite, but this is dependent on the carrier partner or store you purchased your device from, once you have placed your order if there is any anomalies we will contact you on receipt of the device.
Simply check if your device is in warranty - warranty checker.
Yes, for most of our repairs we only use manufacturer supplied parts – Samsung, Huawei, Sony, Nokia etc. Where we cannot source parts directly from a manufacturer, we will use premium quality sourced parts from tried and tested suppliers.
Yes, we take your personal data seriously, and following GDPR guidelines, we data wipe every repair we receive. Please see instructions on how to back up & restore your device here. Note: If your device has no power your data has more than likely been lost but if you have your auto back up activated you will be able to restore your device once repaired.
*About our Google authorised repairs: Our accreditation to repair Google devices under warranty is a service offering on behalf of Vodafone Ireland ltd., we can only offer warranty repair for devices bought from Vodafone Ireland. We can repair all other devices out of warranty, please note that once we have completed an out of warranty repair for physical damage to your device any remaining manufacturer warranty will be renewed but if your device was not bought from Vodafone Ireland Fónfix will not be able to process any further warranty repairs, it must be returned to the place of purchase. If your device is out of warranty by date at the time of your repair, you will receive 90 days warranty only on the part replaced or any faults associated with the part.
REPAIRS:
Same day collection (Dublin City Only)
After booking a repair on our website before 11am, your order will create a carrier collection of your device. Our carrier partner will call to your address, collect your device and bring it to one of our repair locations. Once your device is repaired, our carrier will return your device to you. If booked before 11am, we aim to have it back to you the same day. However, please allow up to 48 hours for completion.
Next day collection (Nationwide)
Normally 48 hours from point of collection (Mon-Fri)
Retail walk-in service or pre-book an appointment | 3 hours
Walk-in service or pre-book an appointment (4 x locations) - Normally 3 hours (Mon-Sat)
Your data will be lost during the repair so we advise all customers to back up their devices, instructions to on how to back up your data.
If using our walk-in service, you do not need to package the device. If you are posting or using one of our collection services, please follow these instructions:
Place the fault device in appropriate packaging, such as, a small carboard box or a bubble wrap padded envelope.Print your order confirmation and include it with the device.
If you don’t not have access to a printer, please write your order number, IMEI (instructions on where to find your IMEI can be found here), full name & address and contact details (email or phone) on a piece of paper and include with the device.
We offer 90 days warranty on the parts replaced for all out of warranty repairs. However, with some manufacturers if your device is still within the warranty time period once we repair it your warranty is re-instated i.e. Fónfix repairs do not void your warranty.
No, as the majority of our repairs are manufacturer approved your IP rating will be renewed after the repair process.
This requires no pre-payment or appointment, just bring your broken device to any of our walk-in locations.
SERVICES:
Same day collection (Dublin City Only) - After booking a repair on our website before 11am, your order will create a carrier collection of your device. Our carrier partner will call to your address, collect your device and bring it to one of our repair locations. Once your device is repaired, our carrier will return your device to you. If booked before 11am, we aim to have it back to you the same day. However, please allow up to 48 hours for completion.
Nationwide collection or drop off service - After booking a repair on our website, a member of our customer care team will contact you to arrange your drop off label to use one of 1200 An Post drop off locations or collection of your device at a location of choice. Once your device is repaired, our carrier will return your device to you. This process normally takes 48 hours from point of collection (Mon-Fri)
Walk-in service (4 x locations) - You simply bring your device to one of our 5 walk-in repair centres in Dublin, Galway & Cork. Your device will be assessed and if out-of-warranty, you will be quoted a repair price. The walk-in repair service normally takes 3 hours. (Mon-Sat) You can now pre-book your appointment online here.
The same day collection service is available in Dublin City and the associated carrier charge is €15 return.
Our Next day collection service is available nationwide and the associated carrier charge is €10 return.
Shipping is FREE on all repairs over €300.
Yes, the service cost covers both collection of the device and return delivery to you.
Yes, we have 4 walk in repair centres - locations.
Once your device has been collected or received at our repair centre, the following steps will take place:
- Your device will be booked into our system and assigned to one of our fully manufacturer-accredited engineers.
- You will receive an email and SMS containing a repair tracking link, allowing you to follow the progress of your repair throughout its journey. You can also track your repair.
- Our engineer will inspect and assess your device based on the faults reported during your booking.
- If additional parts are required, they may need to be ordered directly from the manufacturer. This may affect the repair timeframe, but we will contact you with an updated estimated completion date.
- Estimates for visible physical damage that is not covered under warranty can be paid online when placing your repair order. The final repair cost may increase or decrease following inspection:If the final cost is lower than the amount paid, we will refund the difference.If the final cost is higher, we will contact you to arrange payment of the outstanding balance.
- Once your repair has been completed, you will receive a notification and tracking link so you can track the return of your device to the address provided during your booking.
NETWORK STORE:
Yes, you can return your device to any Irish network store and they will log your repair and return it to us.
CUSTOMER SUPPORT:
The quickest and best way to contact us is to use our Chat facility (bottom-right).
Yes, you can view the privacy statement here.
Yes, you can view the terms & conditions here.
FINANCIAL QUERIES:
Yes, if you send us your device for repair and we can’t repair it, it will be returned to you and a full refund given.
Yes, the quickest and best way to contact us is to use our chat facility (bottom-right).
Yes, you will receive a receipt from our website with a VAT break down, our VAT number is IE8267717J.
